Services we provide
At Thornbury Community Services we lead the delivery of world-class fully managed care services for adults and children with the most complex needs. We are experts at creating short-term solutions that can be established rapidly whilst providing longer-term care for those who need it.
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What we do
Trusted by Integrated Care Boards (ICBs) including Clinical Commissioning Groups (CCGs), case managers, local authorities, NHS trusts as well as private clients across England and Wales, we help children and adults with complex conditions leave hospital within the timescales they want and can provide short-term interim support following a package breakdown until a longer-term provider is sourced.
With the highest number of employed clinicians and a database of over 1,000 specialist adult and paediatric nurses, we deliver over 14,000 hours of care each week to over 100 clients. We’re proud to help our clients live safe and fulfilled lives, and on many occasions supporting them to achieve life-long dreams.
"We see a high level of compassion and support from all the team at TCS. The nurses are excellent, we get on so well with them and have a great professional relationship" - Client
"TCS was the only provider that could promise a solution to meet the complexity of the package requirements and requested timeline" - Commissioner
We care for the most complex of clinical and social conditions. No need is too complex. In our eight years, we have never said we can’t help because a client’s condition is too complex. We have cared for clients with the rarest conditions.
Meet Milo, one of our Business Manager's here at Thornbury Community Services.
How we do it
Ability to mobilise quickly
Our robust clinical governance and infrastructure allow us to establish a fully managed care team within 48 hours, including a quality, clinically excellent assessment and care plan.
Extensive skilled workforce
Our database of experienced nurses and healthcare assistants can care for the most complex of conditions and are effectively placed into packages to meet the unique and specific requirements of each client. We have over 1500 specialist nurses nationwide and over 500 healthcare assistants. Nearly 800 of our nurses are paediatric specialists.
Our person-centred approach is fundamental to our clients achieving their long-term goals and aspirations. We take the time to understand each client’s unique personal journey, ensuring they are treated as an individual in their own right, with care packages being tailored to their specific needs.
CQC recognised as ‘outstanding’
We were one of the only providers to be recognised as ‘outstanding’ in responsiveness by the Care Quality Commission (CQC), achieving an overall 'outstanding' rating.
As your trusted partner
We change the conversation
Taking the pressure away from commissioners enabling them to have longer-term, more strategic conversations with families and focus more time and resources on achieving NHS priorities. We have meaningful conversations that create opportunities to drive positive change.
We provide continuity
We are always by your side. We get it right the first time and we can safely reduce or step-up care in line with a client’s changing needs, removing the stress of changing a client’s provider regularly due to continual care failures.
We set the standard for world-class care
Transforming the experience for families who are not currently being provided with the highest standards of care and increasing the number of families satisfied that the care promised is always delivered. Demonstrating to the community what world-class care looks like and experience the joy of seeing a client flourish at home or in the community.
We put clients and families at the centre of everything we do
Enabling them to live a safe and fulfilled life ensuring they are being treated and cared for like an individual, where families are trusted and respected. Allowing them to spend time with the people they love, doing the things they enjoy and providing the infrastructure to make life-long dreams happen.
Click here to view our latest case studies.
How can TCS support you?
For more information about our services or to book a no-obligation meeting with one of our specialist business managers, please complete the enquiry form below.
Please note - if you are looking to register or apply to work for Thornbury Community Services as a Nurse or a Support Worker please click here.