CQC report

Our latest CQC inspection took place between March and May of 2016. Our inspection focused on the delivery of our community services and gained feedback from our service users, nurses, care staff and internal teams. 


‘There was a strong emphasis on respecting people's choices, and supporting them to achieve their wishes and ambitions’

Service Rating
Is this service safe? Good
Is this service effective? Good
Is this service caring? Good
Is the service responsive? Outstanding
Is the service well-led? Good


Key findings from our inspection:

  • There was a strong emphasis on respecting people's choices, and supporting them to achieve their wishes and ambitions. The provider ensured there were no barriers in place which would prevent people from achieving their ambitions.
  • Relatives said the family was considered in all aspects of care planning, and they were involved in regular review meetings.
  • The risks of abuse to people were reduced because there was an effective recruitment and selection process in place.
  • Staff were able to demonstrate a good understanding of how to recognise and report abuse.
  • There were systems in place to ensure that risks to people's safety and wellbeing were identified and addressed.
  • People received a service that was based on their needs and wishes, and staff were specifically trained according to the needs of the person.
  • A bespoke care team supported each person, which meant staff knew people very well.
  • Care plans were personalised and contained detailed information about the support people needed.
  • Staff competencies were assessed annually, or when there were any changes.
  • Review meetings were held regularly and people were phoned as well, to ensure the support was meeting their needs.
  • The service was flexible and responded to people's requests where possible.
  • Health and social care professionals were regularly involved in people's care to ensure they received the right care and treatment.
  • People had positive relationships with their carers and relatives spoke highly of the quality of care given by carers. They said they trusted the carers to have the skills to keep them safe.
  • Environmental risk assessments were completed for every new person using the service. This included checks to ensure the property was safe with adequate access, heating and lighting.

Don't forget, you can submit your feedback to the CQC via their Share your experience' feature here.


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