Compass FAQs

I would like to find out about packages that are available in my area, who should I contact?

We are always looking for nurses and healthcare assistants to join our packages. Please contact our care coordination team who will be able to advise you on packages that meet your skills and preferences.

TCS Complex
Email the care coordination team
Tel: 0345 120 5310

Learning disabilities, autism and mental health
Email the LDA care coordination team
Tel: 0333 323 3749

I have worked my first shift, how do I send in my timesheet?

Please refer to our helpful timesheet guide to learn how to complete your timesheet and when you will get paid. 

My manual handling and basic life support has expired, what do I need to do?

If you have any of your compliance expiring, we will remind you in good time for you to refresh. You can also view your compliance via your ipoint app. Please contact our compliance team who will guide you through what is needed. We accept evidence of training and provide courses for you to book onto to complete either online or face to face.

Email the compliance team here

Tel: 01275 54733

I have a query about my pay, who should I contact?

Please check your play slip to check all your shifts and payments are appearing accurately. If you still have questions, get in touch with our care coordination team who will be able to advise and pass you onto the payroll team if necessary. Please refer to our timesheet video guide for helpful information about filling in your timesheet.

TCS Complex
Click here to email the team
Tel: 0345 120 5310

Learning disabilities, autism and mental health
Click here to email the team
Tel: 0333 323 3749

I would like to book an appraisal, how do I do this?

We have a dedicated supervision and appraisal team who will contact you when your appraisals and supervisions are due and enable you to book a session. You can also contact them anytime to arrange a supervision or to talk about your revalidation if you are a nurse by emailing the team.

I have a change in my health circumstances, who should I inform?

If your health circumstances have changed please contact the compliance team who will be able to advise you on next steps, you may need to complete a further occupational health form so we can ensure we have the correct measures in place to support you.

Email the compliance team

Tel: 01275 54733

I am training to be a nurse, what is the process in Thornbury Community Services for this?

If you work with us as a healthcare assistant and are training to be a nurse, please do let us know; you can contact the compliance team to do so and you will be asked this yearly as part of our compliance processes. You can continue in your role with us whilst you are training. As you get close to qualifying please do keep in contact; each individual case will be different, but we will work with you to find ways to continue your journey with us.

Email the compliance team

How often should I test for covid and how do I obtain covid tests?

A reminder that it is our expectation that you complete COVID testing a minimum of once per week and are reporting the results of your latest test to us. Even if you are in a substantive post elsewhere, we still require that you report the results of the test conducted in your substantive post. This is for your protection, your loved ones and the clients that you care for.

You must report the results of your latest test to us using the form here. We advise you to save or bookmark the link in your smartphone or other device used so you can easily access it. We have compiled a list of frequently asked questions (FAQs) relating to COVID-19 testing. To read these, please click here.

Do I need to be vaccinated for COVID?

The government has announced that it is due to mandate as a legal requirement for all health and social care workers to be fully vaccinated by 1st April 2022. This is to ensure both yourself and the clients that you care for are protected against COVID-19.

If you've not yet been fully vaccinated (this includes both your first and second vaccination), please be aware that you will need to receive both vaccinations by the 1st April deadline. To meet this deadline, you will have need to have had your first jab by 3rd February 2022. Failing to meet this deadline, could impact your ability to book shifts with us by a number of weeks.

You can book your vaccination online on the NHS website or you can attend your local walk-in centre as a priority walk-in by showing your Thornbury Community Services vaccination letter on arrival.

I have a concern I would like to raise to Thornbury Community Services, who should I contact?

If you have any concerns about your work environment, your client, or the care you are delivering please contact us immediately via the care coordination team. We are available 24/7 and are always here to support.  

TCS Complex
Email the care coordination team
Tel: 0345 120 5310

Learning disabilities, autism and mental health
Email the LDA care coordination team
Tel: 0333 323 3749