Help and support
Our teams are on hand to support you when you need them. Please contact them using the phone numbers, forms and email addresses below.
Quicklinks
Care coordination team
Our care coordination team manage all our packages of care. They can be contacted 24 hours a day and will be your first port of call for queries and booking shifts. They will talk you through the requirements of each package prior to placement and will check your level of understanding. Our community work can attract different rates of pay so please remember to check this each time.
Learning disabilities, autism and mental health
Compliance team
Our compliance team provide support to maintain your compliance to ensure that you remain able to work (including DBS, training, occupational health and right to work) and will advise you of when these will expire. You will also be able to view the status of your compliance documents via your ipoint dashboard. Our compliance team will be in contact with you to arrange any team meetings or conference calls that may be required for any packages of care that you are involved with. The team can be contacted between 8am-5pm Monday to Friday.
Learning disabilities, autism and mental health
Email the LDAMH team – click here
Contact number – 01275 547 337
Digital Nurse Logs support
If you encounter an error with DNL or eMAR, you must log this error by clicking here to complete short a form each time, so we can troubleshoot each issue you encounter and direct you to the relevant teams to support you during your shifts.
Workforce engagement team
Our Workforce Engagement Team support you throughout your journey with us – from onboarding and celebrating your service milestones to guiding your professional development through appraisals, training sessions, and clinical skills discussions. They’re also here to provide welfare support whenever you need it.
Email the workforce engagement team – click here
Contact number: 020 4614 9233
Book a wellbeing call with our workforce engagement team
Wellbeing calls are an opportunity for our workforce engagement team to provide welfare and pastoral support. The team can you offer support and signpost you to the relevant services for issues outside of professional responsibilities. All calls and personal details will be confidential unless there is a risk to your safety or others.