OneTouch
During your shifts you will be required to use our digital recording system, OneTouch via a Samsung tablet to manage our clients care more effectively, securely and accurately.
OneTouch user guide
To support you in using OneTouch with confidence, we’ve created a user guide along with a short training video. These resources will help you understand how the platform works and demonstrate the key functions you’ll use during your shifts. They are both available on this page within Compass, so you can refer back to them at any time.
Please take a moment to access the guide using the link below and watch the training video. Keeping these resources handy will help ensure you feel competent and capable when recording your client’s care and using OneTouch in practice.
Read the OneTouch user guide
Watch our video guides
Read our FAQs
How to login
Full user guide
FAQs
OneTouch is a care delivery platform that will replace Totalmobile on all DNL tablets. You currently use Totalmobile on your shifts for care planning and care recording, but we are switching to OneTouch because it provides enhanced functionality to better support care delivery.
Key improvements include electronic Medication Administration Records (eMAR) and additional tools to make recording and managing care more efficient. OneTouch will be the main platform on DNL tablets, offering a more complete and user-friendly solution that helps you deliver the best possible care to clients.
You will access the DNL tablet in the same way as before. Once logged into the tablet, you will log into OneTouch using your individual username and password before proceeding to the designated client record. There will no longer be a need for a one-time PIN to access and record care, as was required in Totalmobile. Your username, password, and activation details will be shared with you separately.
You do not need to start a shift to record client care in OneTouch. Once logged into the OneTouch application, simply navigate to the respective client and start recording care. If you are unable to see a client, please contact your dedicated care coordination team.
Complex
Email the complex team – click here
Contact number – 0345 120 5310
LDA
Email the LDAMH team – click here
Contact number – 0333 323 3749
All essential documentation you need to care for a client will be available in OneTouch.
In OneTouch, you can view care plans either as a single complete document or by individual sections, making it quicker and easier to find the information you need when delivering care.
If you experience any technical issues, please contact your dedicated care coordination team in the first instance, using the contact details below. They are trained to handle issues efficiently and effectively and will escalate to technical support if needed.
Complex
Email the complex team – click here
Contact number – 0345 120 5310
LDA
Email the LDAMH team – click here
Contact number – 0333 323 3749
The OneTouch app records care in real time and requires a network connection to process data. However, if your DNL tablet is not connected to the local Wi-Fi network, it is SIM-enabled to communicate with the platform using a mobile network. This means you can continue recording care even when Wi-Fi is unavailable, ensuring that all client documentation is captured securely and without interruption
OneTouch does not use a PIN or access code to document care. You will receive your username and password separately, and once your account is activated, you can reset your password yourself if needed. This removes the delays previously experienced with DNL and makes accessing the system quicker and easier, so you can focus on delivering care.
Training for OneTouch will be provided through guides and videos, which are available on this page above. You will also find guides directly within the OneTouch application on your DNL tablet when logged in.
In addition to these resources, your Clinical Lead will provide hands-on guidance, helping you apply the system confidently when recording client care. At the same time, our dedicated Workforce Engagement Team will be available to answer practical or process-related questions, support you in navigating the platform, and ensure you feel informed and confident throughout the phased rollout and beyond
OneTouch will enhance documentation for TPN, medication tasks, and clinical procedures, making recording more accurate and efficient. Some of these features will be released in phase 2 of the OneTouch roll out, so they will not be available immediately, but they will be rolled out as part of the system’s ongoing improvements.
OneTouch improves access to client documentation and includes features that make communication and handovers easier. For example, notes can be tagged so they are readily available in handover documentation. With new features being rolled out regularly, you can be confident that information is easier to find, share, and act on, helping you deliver safe and seamless care.
If you experience any technical issues or have safety or equipment concerns, please contact your dedicated care coordination team in the first instance. They are trained to handle issues efficiently and escalate them as required, ensuring concerns are addressed quickly and effectively so you can continue delivering safe care.
Complex
Email the complex team – click here
Contact number – 0345 120 5310
LDA
Email the LDAMH team – click here
Contact number – 0333 323 3749