Policies and Procedures

Our policies and procedures set out our expectations as a business which you are required to follow. They guide our day-to-day activities, help promote consistency in practices, reduce mistakes and ensure our clients are kept safe in their own homes and communities. Our policies and procedures fall into the following categories: clinical and care, clinical standards of practice, general policies, incidents and complaints, safeguarding, and information standards and data protection policies.

Clinical & Care Policies 

Clinical Standards of Practice 

General Policies

Incidents and Complaints Policies

Information Standards and Data Protection Policies

Safeguarding Policies

Clinical & Care Policies 

Activities of Daily Living Policy 
Admission and Discharge Policy
Assisted Ventilation Policy
Controlling Scalding Risks From Bathing and Showering Policy
Clinical Competency Policy
Consumable Policy
General Care Policy 
Urinary Catheterisation Policy 
Management of TPN Policy
Nurse Supervision, Appraisal and Revalidation Policy 
Personal Care Policy 
Resuscitation using CPR Beds in the Community 
Safe Use of Bed Rails Policy 
Transporting a Service User 

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Clinical Standards of Practice

Nasogastric (NG) Feeding (Adult & Child) 
Connection to Central Line 
Disconnection from Central Line 
Central Line Dressing Change
Heplock of Central Line
Changing the Bionector 
Tracheostomy Dressing Change (Adult & Child)
Tracheostomy Care - General Guidelines
Humidification of a Client's Tracheostomy  
Tracheostomy Suctioning (Adult & Child)
Tracheostomy Tube Care (Adult)
Tracheostomy Tube Change (Adult)
Tracheostomy Tube Change (Child) 
Administration of a Nebuliser through a Ventilator Circuit
Assembling a Ventilator Circuit (for Wet & Dry Circuit) 
Cleaning the Ventilator Equipment (Mask and Ventilator Circuits) 
Safe Management of a Ventilated Client During Outings
Safe Management of a Ventilated Client During a Power Failure
Safe use of Battery Packs
Assisted Airway Maintenance and Cough (Adult)
Bi-Level Ventilation (BiPAP)
Oral and Nasal Suctioning
Continuous Positive Airway Pressure (CPAP)
Mechanical Cough Assist (Adult & Child)
Changing Tracheostomy Tapes (Child)
Changing Tracheostomy Cotton Ties (Child)
Phrenic Nerve Pacing 
Laryngectomy Care General Guidelines
Emergency Tracheostomy Tube Change (Adult)
Emergency Tracheostomy Tube Change (Child)
Nasopharyngeal Airway Management (Adult & Child)
Nebuliser Therapy
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General Policies

Corporate Responsibility Policy

Counter Fraud Policy

Duty of Candour Policy

Employment of Ex-Offenders Policy

Environmental Policy

Equality, Diversity and Human Rights Policy

Health and Safety Policy

Management of CCTV in Client's Homes Policy

Policy on Policies

Risk Management Strategy Policy

Social Media Policy

Violence and Aggression in the Workplace

Incidents and Complaints Policies

Complaints Policy

Incident Reporting NI

Incident Reporting Policy Scotland

Incidents Reporting Policy

Information Standards and Data Protection Policies

Access Information Standard Policy

Communication Policy

Data Breach Policy

Data Protection Policy

Subject Access Request Form

Safeguarding Policies

Safeguarding and Protecting Adults at Risk Policy

Safeguarding and Protecting Children Policy

Safeguarding and Protecting Children Policy Scotland