Complaints and Incidents Administrator- Thornbury Community Services
Part of Independent Clinical Services (ICS).
£18,000 Per Annum Pro Rata
40 hours per week –Monday-Friday
We offer a generous annual leave package and access to a stake holder pension scheme, with additional company success related bonus.
An exciting opportunity has arisen to join our Complaints and Incidents team as a Complaints and Incidents Co-ordinator, this is an administration/customer service role which involves but is not limited to work as part of the community team, handling concerns, complaints and incidents from receipt to resolution within specified time limits. Liaise with Complainants; where necessary draft response letters for signatures and analyse database (DATIX) to identify trends and problems to be resolved. Liaise with staff at all levels and with external groups. Take a major role in training staff on dealing with concerns and complaints. To liaise with and seek HR advice and support where necessary.
About Thornbury Community Services
At Thornbury Community Services (TCS), high quality care is our number one priority. With a team of exceptional and conscientious nurses and care staff, we’re able to deliver the best complex care at home or in the community, 24/7 or whenever our clients need us. With compassion, integrity and dedication, we help empower individuals to achieve personal aspirations, as well as providing care tailored to their needs. Making a positive difference to our client’s lives is our passion and it’s this that sets us apart. You’ll be working within an environment where knowledge is shared, feedback is actioned and everyone is committed to open, honest, two way communications.
The ideal candidate will have:
• Customer service experience
• Admin experience
• Good literacy skills
• Attention to detail
• Excellent communication skills
• Ability to organise and prioritise work load
• A keen interest in investigation and problem solving
• Sensitivity and empathy during investigations
• Ability to analyse information and identify key issues
You’ll have previous admin or customer service based experienced and be used to working in a fast-paced environment. Most importantly you will have a positive can-do attitude with excellent attention to detail and the ability to work well within a team.