Community Care Coordinator

Job Description

Community Care Coordinator- Thornbury Community Services 
Part of Independent Clinical Services (ICS).
Earn up to 26,000 per annum 
£21,500K base + anti-social hours + bonus per annum. 
We offer a generous annual leave package and access to a stake holder pension scheme.

An exciting opportunity has arisen to join our Community operations team in Bristol. You will be the initial point of contact for nurses and clients and responsible for placing nurses and healthcare assistants into commissioned care package bookings throughout the UK.

Core duties would include:

Acting as an initial point of contact for community customers, fulfilling routine and complex requests, responding to inquiries from clients and field staff, performing routine and complex transactions and customer care activities
Providing guidance and support to field staff working in community placementsProviding knowledge to colleagues, clients and field staff 
Making decisions on nurses suitability for particular shifts
To present professional, courteous and knowledgeable behaviour to clients, service users, field staff and colleagues alike

Successful candidates will:

Be able to work independently
Possess excellent written and spoken communication skills
Be self-motivated with the ability to use your own initiative
Have experience in customer service and rota management preferably within the health care sector
Be driven to exceed set goals and targets and maximise client and nurse satisfaction 

About Thornbury Community Services

At Thornbury Community Services (TCS), high quality care is our number one priority. With a team of exceptional and conscientious nurses and care staff, we’re able to deliver the best complex care at home or in the community, 24/7 or whenever our clients need us. With compassion, integrity and dedication, we help empower individuals to achieve personal aspirations, as well as providing care tailored to their needs. Making a positive difference to our client’s lives is our passion and it’s this that sets us apart. You’ll be working within an environment where knowledge is shared, feedback is actioned and everyone is committed to open, honest, two way communication. 

ICS is one of the UK’s leading healthcare staffing providers. Our aim, which underpins everything we do, is to be the first choice for health, life sciences and social care professionals and providers.                                                                
ICS is widely recognised as a brilliant company to work for, repeatedly appearing in The Sunday Times Top 100 Best Companies due to our commitment to employee development through training, personal development plans and professional qualification support.