Supporting a county in the East of England through winter pressures with domiciliary community care
Overview
In response to the growing challenge of bed blocking ahead of the winter season, we partnered with a leading hospital in the East of England to launch a tailored short-term domiciliary care at home initiative. Designed to ease hospital pressures and support timely patient discharge, this approach quickly proved its value and was extended and successfully rolled out across additional locations in the east.
To ensure seamless delivery and consistent quality, a dedicated team was appointed to oversee operations. Through regular collaboration with key stakeholders, the team fostered open communication channels, encouraged continuous feedback, and implemented improvements.
This proactive approach helped create a responsive, person-centred care model that not only met immediate needs but ensured the correct elements were in place to maintain success for the long-term.
Snapshot
Our approach
Tailored induction for healthcare professionals
Every healthcare assistant received a tailored induction designed specifically for the demands of high-quality domiciliary care. From understanding individual care plans to mastering safe practices in a home environment, they were equipped with the practical knowledge, confidence, and empathy needed to deliver exceptional support.
24/7 operational support available for our care team
With our dedicated operations team available 24/7, our HCAs had instant access to expert guidance, shift coordination, and client-specific information day and night. This continuous support empowered the care team to focus on what matters most: delivering compassionate, high-quality consistent care.
Creation of daily structured rotas to maintain consistency
Our teams created clear daily rotas to ensure the delivery of bespoke domiciliary care. These thoughtfully designed schedules gave our healthcare assistants the structure and stability they needed to focus on what matters most, providing safe, effective care.
Consistent care team to build client trust and continuity
To deliver personalised domiciliary care, we prioritised consistency by assigning the same healthcare assistants to each client wherever possible. This approach helped clients build trusting relationships with their HCAs and created a sense of familiarity and stability at home.
Outcome
Our team delivered over 19,400 hours of care across 3,220 shifts, reaching clients in four remote locations in the East of England. These results reflect success in easing hospital pressures and delivering high-quality domiciliary care.
We also received exceptional feedback from a member of the integrated care board team, expressing the success of the collaboration and also the clients’ experience with our service. Their feedback not only highlights the strength of the initiative but also celebrates the outstanding care our clients received throughout.
Arrange last-minute staffing care at home today
To discuss our staffing service and how we can specifically support you, reach out to our Business Manager, Nimrit.
Nimrit Dhillon
Business Manager
Nimrit collaborates with integrated care boards, case managers, local authorities and health boards across England and Wales to arrange highly-bespoke last-minute staffing solutions.
Discover how TCS can support you by contacting Nimrit today.
Arrange care at home with Thornbury Community Services
To discuss our care at home services and how we can specifically support you, click the button below to start your enquiry.
